FLORECER STUDIO PRIVACY POLICY

Effective Date: July 1, 2025
Last Updated: July 1, 2025

1. INFORMATION WE COLLECT

1.1 Personal Information You Provide

• Name, email address, and phone number

• Billing and shipping addresses

• Payment information (processed securely by third-party providers)

• Custom order preferences and specifications

• Communication preferences and consent records

1.2 Mobile Phone Information

• Mobile phone numbers for SMS communications

• Carrier information and device identifiers

• SMS opt-in and opt-out preferences

• Message delivery and engagement data

1.3 Automatically Collected Information

• Website usage data, IP address, browser type

• Cookies and similar tracking technologies

• Pages visited and time spent on site

• Device information and operating system

1.4 Communication Records

• Email correspondence and interactions

• Customer service communications

• Consultation notes and design preferences

• SMS message history and preferences

2. HOW WE USE YOUR INFORMATION

2.1 Order Processing and Customer Service

• Fulfill and ship orders

• Process payments and send confirmations

• Communicate about order status and delivery

• Respond to inquiries and provide support

• Process warranty claims and repairs

2.2 Marketing Communications

• Send newsletters and promotional emails (with consent)

• Deliver SMS marketing messages (with explicit consent)

• Notify about new collections and special offers

• Share jewelry care tips and styling advice

• Personalize marketing content based on preferences

2.3 SMS Communications and A2P Compliance

• Send order confirmations and shipping updates via SMS

• Deliver promotional offers and marketing messages

• Provide customer service support through text messaging

• Maintain compliance with A2P registration requirements

• Track message delivery and engagement for optimization

2.4 Business Operations

• Improve website functionality and user experience

• Analyze customer preferences and purchasing patterns

• Prevent fraud and ensure security

• Comply with legal obligations and regulatory requirements

3. SMS PRIVACY AND A2P COMPLIANCE

3.1 SMS Consent and Collection

We collect mobile phone numbers only with your explicit consent for SMS communications. By providing your mobile number, you agree to receive text messages from Florecer Studio as described in our Terms of Service.

3.2 A2P Registration Compliance

Florecer Studio maintains proper Application-to-Person (A2P) registration with wireless carriers and complies with:

• Telephone Consumer Protection Act (TCPA) requirements

• CAN-SPAM Act provisions for commercial messaging

• Cellular Telecommunications Industry Association (CTIA) guidelines

• Federal Communications Commission (FCC) regulations

• Carrier-specific messaging policies and requirements

3.3 SMS Data Protection

• Mobile phone numbers are encrypted and securely stored

• SMS message content is retained only as required for business purposes

• Carrier and device information is used solely for message delivery

• Opt-out requests are processed immediately and permanently stored

3.4 Third-Party SMS Processing

We use compliant third-party services for SMS delivery that maintain:

• Proper A2P registration and carrier relationships

• TCPA compliance and consent management

• Secure data transmission and storage

• Carrier-approved messaging practices

4. INFORMATION SHARING AND DISCLOSURE

4.1 Service Providers

We share information with trusted third parties who assist in:

• Payment processing (Shopify Payments, etc.)

• Shipping and fulfillment services

• Email and SMS marketing platforms

• Website analytics and optimization

• Customer service and support systems

4.2 SMS Service Providers

For SMS communications, we share limited information with:

• A2P-registered messaging platforms

• Wireless carriers for message delivery

• Compliance monitoring services

• Message analytics and optimization tools

4.3 Legal Requirements

We may disclose information when required by:

• Federal and state law enforcement

• Court orders and legal proceedings

• Regulatory compliance (FCC, FTC, etc.)

• Protection of our rights, property, or safety

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the new entity with continued privacy protection.

5. DATA SECURITY AND PROTECTION

5.1 Security Measures

We implement appropriate security measures including:

• Secure Socket Layer (SSL) encryption for data transmission

• Encrypted storage of customer information

• Limited access to personal data by authorized personnel only

• Regular security assessments and updates

• A2P-compliant messaging infrastructure

5.2 SMS Security

• Mobile phone numbers are encrypted in transit and at rest

• SMS platforms maintain carrier-grade security standards

• Message content is protected during transmission

• Consent records are securely maintained and auditable

6. YOUR PRIVACY RIGHTS AND CHOICES

6.1 Email Communications

• Unsubscribe from marketing emails at any time

• Continue to receive order-related communications as necessary

• Update email preferences through account settings

6.2 SMS Communications

• Opt out by replying "STOP" to any text message

• Contact us directly to modify SMS preferences

• Receive confirmation of opt-out requests

• Resume SMS by texting "START" or re-subscribing

6.3 Account Information Access

• Access and update your personal information

• Request deletion of your account (subject to legal requirements)

• Download your personal data in portable format

• Correct inaccurate information in our records

6.4 California Privacy Rights (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected

• Right to request deletion of personal information

• Right to opt-out of sale of personal information (we do not sell personal information)

• Right to non-discrimination for exercising privacy rights

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Cookie Usage

We use cookies and similar technologies to:

• Remember your preferences and settings

• Analyze website traffic and user behavior

• Personalize content and advertising

• Provide social media integration features

7.2 Cookie Management

• Manage cookie preferences through browser settings

• Note that disabling cookies may affect website functionality

• Third-party cookies may be set by integrated services

• Analytics cookies help us improve user experience

8. DATA RETENTION

8.1 General Retention

We retain personal information for as long as necessary to:

• Fulfill purposes outlined in this policy

• Comply with legal requirements

• Resolve disputes and enforce agreements

• Provide ongoing customer service

8.2 SMS Data Retention

• Consent records are retained for compliance purposes

• Message content is retained for customer service needs

• Opt-out requests are permanently maintained

• Carrier data is retained as required by A2P regulations

9. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies before providing personal information.

10. CHILDREN'S PRIVACY

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.

11. INTERNATIONAL DATA TRANSFERS

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our service providers operate.

12. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website

• Updating the "Last Updated" date

• Sending email notification for material changes

• Providing SMS notification where required by law

13. CONTACT INFORMATION

For questions about this Privacy Policy, to exercise your privacy rights, or to update your communication preferences, contact us at:

Florecer Studio
Email: support@m.florecer-studio.com
Address: 11730 Lynmoor Drive, Riverview, FL 33579
Phone: 434-448-4040

SMS-Specific Inquiries:

For SMS-related privacy questions or to manage your text message preferences:

• Reply "HELP" to any text message for assistance

• Reply "STOP" to opt out of SMS communications

• Contact us directly using the information above

 

---

 

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.