Refund policy

FLORECER STUDIO RETURN POLICY

Effective Date: July 1, 2025
Last Updated: July 1, 2025

FINAL SALE POLICY

Due to the handmade and hygienic nature of our earrings and jewelry, all sales are final. We do not accept returns or exchanges on any items.

QUALITY GUARANTEE

We stand behind the quality of our handcrafted jewelry. If your item arrives damaged or there is an issue with your order, please contact us within 5 days of delivery with:

  • Clear photographs of the item and any damage
  • Detailed description of the problem
  • Your order number and contact information

We will review your case and do our best to make it right through repair, replacement, or other appropriate remedy.

DAMAGED OR DEFECTIVE ITEMS

What We Cover:

  • Items damaged during shipping
  • Manufacturing defects
  • Items that do not match your order
  • Missing items from your order

What We Don't Cover:

  • Normal wear and tear
  • Damage from misuse or improper care
  • Items damaged after delivery
  • Change of mind or personal preference

HOW TO REPORT AN ISSUE

Contact us immediately if you receive a damaged or defective item:

Florecer Studio
Email: support@m.florecer-studio.com
Phone: 434-448-4040
Address: 11730 Lynmoor Drive, Riverview, FL 33579

Include in your message:

  • Order number
  • Clear photos of the item and damage
  • Description of the issue
  • Your preferred resolution

RESPONSE TIME

We will respond to all damage claims within 2 business days and work with you to resolve the issue promptly.

ONE-YEAR WARRANTY

In addition to our damage policy, all jewelry comes with a one-year limited warranty against manufacturing defects and unexpected damage under normal wear. See our Terms of Service for complete warranty details.

CUSTOM ORDERS

Custom and personalized jewelry orders are final sale and cannot be returned or exchanged. Custom orders are carefully reviewed with customers before production begins to ensure satisfaction.

SUPPORTING SMALL BUSINESS

Thank you for supporting small-batch, handcrafted jewelry! Your understanding of our final sale policy helps us maintain the highest quality standards while keeping our handmade jewelry affordable.

Questions? Contact us at support@m.florecer-studio.com or 434-448-4040. We're here to help!